Posts Tagged "quality relationships"

How To Maintain Quality Relationships With Your Customers

Posted by on Apr 26, 2017 in Blog

How To Maintain Quality Relationships With Your Customers

Customer service and quality relationships should be high on every creative entrepreneur’s priority list. As a manager, it is your job to be on top of every situation, anticipate your customer’s needs and be ready to act when they have an issue. But more than just reacting to a problem, you need to be able to preempt it, with solid solutions laid out before the event. Silence may not be golden If your customers are not over-communicative, don’t just assume they are 100% happy with the service on offer. Assuming that is the worst thing you do. Silence can make a little problem worse. Therefore, take every opportunity to follow up with your clients to ensure that they are happy with the service or product supplied. Seek your customer’s advice Balance your communication with respect for their time. Your customers don’t want to be bombarded with calls or emails every five minutes. Reaching out once to garner feedback about their order is recommended however, and it not only strengthens your relationship, but reminds them that you are there should they need anything else from you. Listen to your clients The feedback provided by your customers is particularly helpful, so do...

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