Posts Tagged "client relationships"

How To Maintain Quality Relationships With Your Customers

Posted by on Apr 26, 2017 in Blog

How To Maintain Quality Relationships With Your Customers

Customer service and quality relationships should be high on every creative entrepreneur’s priority list. As a manager, it is your job to be on top of every situation, anticipate your customer’s needs and be ready to act when they have an issue. But more than just reacting to a problem, you need to be able to preempt it, with solid solutions laid out before the event. Silence may not be golden If your customers are not over-communicative, don’t just assume they are 100% happy with the service on offer. Assuming that is the worst thing you do. Silence can make a little problem worse. Therefore, take every opportunity to follow up with your clients to ensure that they are happy with the service or product supplied. Seek your customer’s advice Balance your communication with respect for their time. Your customers don’t want to be bombarded with calls or emails every five minutes. Reaching out once to garner feedback about their order is recommended however, and it not only strengthens your relationship, but reminds them that you are there should they need anything else from you. Listen to your clients The feedback provided by your customers is particularly helpful, so do...

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The Power of Goodbye – Tips On When And How To Terminate A Client

Posted by on Jul 16, 2013 in Blog

The Power of Goodbye – Tips On When And How To Terminate A Client

Anyone in business has probably encountered the impossible client. You know the one I am talking about – that one client that is ultra-demanding, time consuming, indecisive, and arrogant……. The client that won’t listen to your advice and is then not satisfied with their results. At some point, no matter how much money this client pays you, you’ll decide that it just isn’t worth it. It’s not worth the drain on your time or your sanity. When you get to that point it’s time to treat this as you would any other type of relationship where you aren’t treated with respect; it’s time to set yourself free by saying goodbye. If you’ve reached that point with a client, then the following tips can help you to better manage your breakup. Before you break up Take a deep breath, and before you say anything, read your contract. Make certain that you aren’t contractually obligated to continue working for the client before you advise them that your working arrangement is over. If you find that you do have a contractual obligation, discover what the steps are to meet the obligation and then wrap it up. You certainly don’t want to sign...

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