3 Steps To System Development
One of the foundation stones of successful business is the systemisation of its regular functions. When everyone knows and follows the correct systems, your business can function at optimum level.
If you don’t systemise your business processes it’s quite likely you are missing out on sales and opportunities.
Here are the three key steps you need to take when developing your systems.
1. Identify your system needs
Are you a manufacturing business? Do you have a lot of contact with clients? Do you have paperwork and record keeping to attend to? Each business is different and while we have systems in common, such as sales, record keeping and customer service, there will be needs which are specific to your industry. Look for the key components of your business.
2. Document your processes
Start with one section of your business and map out the current system you are using. In a step-by-step way, list the processes used between start and finish. This might take a while particularly if your staff have no clear idea about what they should be doing and why. It’s important not to rush this step because if you have a system that is working well, you can record it, train staff against it and reproduce it when needed. If it’s not working well, mapping the process will help you pinpoint the problem areas.
3. Test and review your systems
Now that your systems have been mapped out, and problem areas corrected, test them and test them again. Make a change and re-test. Are your systems delivering you the right outcomes? Are they keeping your customers happy and loyal to you? (That’s the ultimate goal, isn’t it?)
If you and your team understand how to run your business and can do so with systems which bring you consistently great results, you can be confident that your business is sustainable in the long term. If your competitors have not developed their own systems, it’s highly likely that you will still be in profitable business long after they have tried and failed. Yes, systems really are that important.